Fair Use means using our services in a way that:

• Is reasonable and expected under your plan.
• Doesn’t significantly affect the performance or experience of other customers.
• Sticks within usage thresholds set per service.
• Does not breach other parts of our acceptable use or terms of service.

We aim to allow flexibility while ensuring the network remains healthy and fair for all.

We may apply temporary or ongoing measures if your usage:

• Exceeds defined limits (e.g. excessive bandwidth use, CPU, disk I/O)
• Causes degraded performance for others
• Poses risks to infrastructure (e.g. DDoS, malware, resource-intensive scripts)
• Misuses features (e.g. unlimited on paper, but used in a way beyond reasonable scope)

Before doing so, we’ll try to contact you, explain the issue, and request remedial action.

Web Hosting/Shared Hosting

High traffic website within allocated resources.
Running intensive data processing or video streaming beyond server capacity.

SIP Trunking

Normal volume of business calls, call recordings, concurrent lines.
Massive conferencing usage, auto-dialling, call farming.

Dedicated Servers/Cloud

Hosting business apps, databases, APIs.
Cryptocurrency mining, file-sharing, high-load disruptive services.

Domain Services

Normal domain lookups, forwarding.
High-volume automated DNS queries (botnet), abuse of forwarding loops.

If your usage is deemed excessive or unfair, we may at any time, and at our discretion:

• Issue a warning and guidance on reducing usage
• Temporarily throttle or limit your resources (bandwidth, CPU, storage)
• Suspend or disable features impacting others
• Require migration to a higher-level plan or dedicated resource
• Terminate service for repeated, egregious abuse

Any action will be proportionate, and we will seek to restore full service once the issue is resolved.

As a customer, you agree to:

• Use your services reasonably and in line with your plan
• Monitor your usage (bandwidth, storage, CPU, etc.)
• Respond to any notifications or recommendations from Managed Network
• Refrain from using services for unlawful or malicious purposes

We will not issue refunds or credits if we apply fair use measures due to excessive use.

These are preventive steps to protect the wider network and service quality.

We may revise this policy from time to time.

Significant changes will be communicated in writing or via notice on our website.

The current version will always be available to all customers.

For privacy enquiries, complaints, or access requests, please contact:

NAB Investment Holdings Pty Ltd T/A Managed Networks

Office Address:
Level 13 50 Cavill Avenue Surfers Paradise QLD 4217

Postal Address:
PO Box 334 Broadbeach QLD 4218

E-mail:
info@managednet.com.au

Phone:
1300 626 638 | 07 5647 2222

We aim to respond to all privacy-related enquiries within 10 business days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.